#Dan (ClassFit)-connect

1 messages · Page 1 of 1 (latest)

somber falcon
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Hi! The recommended way is when you charge your customers (with destination charges or separate charges and transfers), your platform account should keep a fee.

broken sleet
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We do that. This is different.

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When one of their client's creates a bank dispute against our clients, Stripe automatically leave us with the fees. We have agreed that our customers will pay this but we need a mechanism to actually collect the fee when their card details aren't on file.

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So for example now, a client has disputed a $25 charge and there is also a $15 fee. Our clients always just sort this out with their clients face to face. So they get their money back and we get left with a fee which is really nothing to do with us. We need a mechanism to rectify that. We can do it if they have a card on file, but because as you say, our payments are taken by platform fee, our clients rarely need to have a card on file.

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Make sense?

somber falcon
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Thanks! Give me a few minutes to look into this.