#clue to everything - integration issue

1 messages · Page 1 of 1 (latest)

foggy magnet
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Happy to help. What issue are you running in to?

prisma jewel
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it is showing me like this , but i have provided all details

foggy magnet
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I would reach out to our support for this https://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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They can better speak to account specific issues. This server is more geared towards coding questions

prisma jewel
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may i know whats this error? its showing in log

Screenshot_63.png
foggy magnet
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Can you click on the "Logs" link on that sidebar to the left

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Then click on the entry for the failed call(s) and tell me their request IDs (req_123)

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I can look at what went wrong once I have the request IDs

prisma jewel
foggy magnet
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Can you copy and paste that ID as text?

prisma jewel
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req_xNEx1AXp9MoMDH

foggy magnet
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So the full error message on that request is No such paymentmethod: 'pm_1KdzObSAAvFRcptUtIyfZuW5'; a similar object exists in test mode, but a live mode key was used to make this request.

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So you should try that request again but with your test mode keys

prisma jewel
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but does it accept live payments?
i am new to this just got started a week ago

foggy magnet
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Are you trying to take a live payment now or are you trying to test something now as part of building your integration to take live payments?

prisma jewel
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so i have made a website using wordpress and woocommerce , after designing i added this plugin and , uploaded details in stripe site , got my live key and tried to make the payment and got this error

foggy magnet
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Is this entirely the plugin's code or did you write some of the Stripe code yourself?

prisma jewel
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entirely plugin

foggy magnet
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If this is entirely the plugin's code, I would reach out to the plugin developer. Unfortunately I don't have much insight in to what their plugin is doing or how it should be set up

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It seems like a live and test key got mixed up somewhere, so maybe double check your configuration for that

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But unfortunately otherwise there is not much further that I can look in to this

prisma jewel
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may i know how can i reach out to them ?

foggy magnet
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There will probably be info on the plugin's page

prisma jewel
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unfortunately i dint find it

foggy magnet
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Can you send me a link to the plugin's page? I can take a look but unfortunately I do not know much about how to reach out to them. I mostly know about products that Stripe itself develops

prisma jewel
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hey the support team fixed it thanks for your time

foggy magnet
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Great to hear!