lowell_revetize - Enabling Connect Accounts | Stripe Developers | Page 1

lean kraken Mar 18, 2022, 5:30 PM

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Hello! Yep, have a look here: https://stripe.com/docs/connect/testing#identity-and-address-verification

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Also note that verification won't happen immediately, it typically takes a few minutes.

lilac bone Mar 18, 2022, 5:37 PM

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I've tried the dob like this page suggests - both 1901 and 1902 years

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Are there other info requirements that "have" to be present for this test account to be "enabled"? (I've also waited a long time)

lean kraken Mar 18, 2022, 5:38 PM

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What exactly do you mean by "enabled"?

lilac bone Mar 18, 2022, 5:38 PM

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Screen_Shot_2022-03-18_at_11.38.35_AM.png

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But instead I always get this:

Screen_Shot_2022-03-18_at_11.38.43_AM.png

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And payouts are "disabled"

lean kraken Mar 18, 2022, 5:40 PM

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Ah, so in the Dashboard. Gotcha. If you fetch the account that's showing as pending using the API what do you see under requirements?

lilac bone Mar 18, 2022, 5:40 PM

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And also how am I supposed to know if a live account creation is going to be successful? If I can't even get a test account creation to work?

lean kraken Mar 18, 2022, 5:41 PM

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The answer to your last question is documented here: https://stripe.com/docs/connect/identity-verification-api

lilac bone Mar 18, 2022, 5:43 PM

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individual.verification.document

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This is the only thing - and that's "eventually due"

lean kraken Mar 18, 2022, 5:44 PM

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There's nothing in requirements.pending_verification?

lilac bone Mar 18, 2022, 5:46 PM

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Nope

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🤷🏻‍♂️

lean kraken Mar 18, 2022, 5:48 PM

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Can you give me a request ID associated with that account so I can take a look, like the last update you made to it? Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request

lilac bone Mar 18, 2022, 5:50 PM

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req_FMhxhftq481Biz

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I think this is it

lean kraken Mar 18, 2022, 5:50 PM

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Taking a look, hang on...

lilac bone Mar 18, 2022, 5:51 PM

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Thank you

lean kraken Mar 18, 2022, 6:00 PM

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Looks like you're missing the URL: https://stripe.com/docs/connect/required-verification-information#US-full-individual--transfers

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If you add that in and wait a few minutes do payouts get enabled?

lilac bone Mar 18, 2022, 6:34 PM

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Let me try

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Does the product description not replace the url?

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In terms of requirements?

lean kraken Mar 18, 2022, 6:36 PM

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I'm not sure to be honest. This chat is focused on developer/code questions, not account verification issues, so this isn't my strong suit. 🙂

lilac bone Mar 18, 2022, 6:54 PM

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Sure!

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That makes sense haha

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Thanks for your help thus far though - now I can't even see connected accounts (after I added a business url) so something weird is going on haha

lean kraken Mar 18, 2022, 6:57 PM

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We're having an issue with the Dashboard right now, sorry about that! Hopefully we'll have things back to normal soon.

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Actually, will you give it another try now and see if the Dashboard is back to normal for you?

lilac bone Mar 18, 2022, 7:10 PM

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Yeah I'll try it again

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Yeah it's working for me again!

lilac bone Mar 18, 2022, 7:35 PM

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Adding the url didn't change anything for that connected account though 🤷🏻‍♂️

spring herald Mar 18, 2022, 7:38 PM

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Do you have an ID for that account?

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I am not immediately sure what else may be preventing payouts from being enabled but I am happy to take a look

lilac bone Mar 18, 2022, 8:29 PM

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acct_1KelCsQEVa0i6JPf

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This is the account id

spring herald Mar 18, 2022, 8:31 PM

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Thank you, looking in to that account

lilac bone Mar 18, 2022, 8:39 PM

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Thank you!

dense wren Mar 18, 2022, 9:11 PM

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@lilac bone sorry for the delay. What is your ask exactly and what have you tried?

lilac bone Mar 18, 2022, 9:16 PM

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I'm just trying to figure out why payouts are disabled on the connected account above

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I don't see any missing requirements (we're only in test mode by the way)

dense wren Mar 18, 2022, 9:17 PM

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Okay so what have you tried?

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Can you share the raw JSON response when you retrieve that account?

lilac bone Mar 18, 2022, 9:17 PM

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Sure

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📎 message.txt

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There's the raw json

dense wren Mar 18, 2022, 9:20 PM

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        "alternatives": [],
        "current_deadline": null,
        "currently_due": [],
        "disabled_reason": "other",
        "errors": [],
        "eventually_due": [
            "individual.verification.document"
        ],
        "past_due": [],
        "pending_verification": []
    },```

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it's not clear why, but it's right there disabled_reason: "other"

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I think it's because you chose a risky MCC 5969 and it's blocked by default

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try another mcc :p

#lowell_revetize - Enabling Connect Accounts