#two seasons general trading-Account
vast coral
hollow breach
Dear Stripe Team
Good Day !
we are still waiting for a response from you, do you need papers to prove that we shipped the products to our customers with a tracking number through the “Emirates Post” company, which is a government company, we still assure you that we have everything that confirms that we are legal and there is no order We are classified as having a high financial risk, and we need an immediate response from you, so we still want to work with you. we choose stripe only because of your great reputation, wide fame and security, and we have many friends who use Stripe to receive payments for a long time, so we choose stripe and we hope will be my support to expand our products in our business 2seasons (two seasons general trading).
First, we have been working in our Instagram account and this is the link to our flagship store A.K.LINE:
TWO SEASON GENERAL TRADING (@a.k.line) • Instagram photos and videos
It follows our trade license in the United Arab Emirates Abu Dhabi (two seasons general trading) . Therefore, our products do not violate any local or international commercial laws and do not pose any financial risks to others. We also target our customers in the Arabian Gulf region only, and these products are not prohibited at all.
Second, I have looked at the Stripe Services Agreement, section A.7.b ("Restricted Businesses and Activities"): https://stripe.com/restricted-businesses., and I have not found a reason at all to classify my work as being in violation of the conditions in Stripe. I sell high-quality, non-imitation women's bags and hats, where we write customers' names or letters on them to be distinctive to them
Third, our domain (2seasons.store) is already registered to us. We are now working with a company to develop our website besides our own Instagram store. We own the domain 2seasons.store, but we don't have an official website yet. It could be launched within the next month. As we face some difficulties in developing a special procession program that enables customers to view their products before they are manufactured for them.
Fourth, we have all the necessary licenses in the light of which you have granted us the authority to create payment links, and we have sold products through stripe to 24 of our customers, and we have already shipped products to them. You surprised us that you suspended our account and told us that you will refund the money to customers, and this constitutes a great risk to our business and our obligations. We have lost thousands of money, and we cannot bear this burden alone, so please we ask you to release our current money and send it to our bank account.
Fifthly, you can submit any additional documents and papers that you need, everything is legal with us and available, any clarification matters, and we hope that you will deal with us similarly. do you need papers to prove that we shipped the products to our customers with a tracking number through the “Emirates Post” company, which is a government company. Can you explain clearly what aspect poses financial risks, why our activity has been banned, we just want to clarify all these aspects before taking any actions, we still see you the best and we want to continue the bar, we only sell women's and men's bags and hats and there are hundreds of people who practice this activity. Where is the danger and offense in this type of activity?
Finally, you can also get in touch with us by calling or having an online meeting. The amount in our account means a lot to us in our business, and we cannot pay our obligations with the shipping companies, three of our employees and the rent of the workplace, and this poses a great risk to us.
The owner of the two seasons is "HUDA AL SAYED MOHAMED ALI ALSAKAFF", and she is my mother, I am "Nawaf Al-guaidi".
Regards
Nawaf (general manager of Two Seasons General Trading)
vast coral
Hello, unfortunately here we are developers and really can't do anything on account appeal requests. I am afraid you would need to continue working with Support to resolve your issue :/
I understand the withheld amount is painful. But I suggest mention it and emphasize when you talk with Support
hollow breach
Sorry dear orakaro, but I lost hope of getting a direct answer, I have been waiting for their response for three days, thank you again
I will do
vast coral
What email have you used?
hollow breach
vast coral
I mean, the email you used
hollow breach
vast coral
I can see our Support team looked at the email, but can't see anything further