adriel ho-Payout | Stripe Developers | Page 1

elfin sand Mar 18, 2022, 5:00 AM

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The fund should stand still in your balance

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It's not gone, it just failed, meaning no money movement was made

boreal cradle Mar 18, 2022, 5:02 AM

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okay thats good, but does the fund goes back to my "Available to pay out to your bank account"??

elfin sand Mar 18, 2022, 5:03 AM

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I believe so, yes

boreal cradle Mar 18, 2022, 5:04 AM

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is there a way i can see all the transaction? like on 15/3/2022, the fund "rm100" is now available to payout

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something like that

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because now, it just all sums up to "Available to pay out to your bank account" and i cant really check individual transaction

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i dont like that feature

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i want to be able to see the list, for example
15/3/2022 payouts are rm100
16/3/2022 payouts are rm200

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and total rm300

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like that

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now it just all sums up together

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without any details

elfin sand Mar 18, 2022, 5:10 AM

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I believe the breakdown is inside Balance Transaction

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If you are using Automatic Payout

boreal cradle Mar 18, 2022, 5:11 AM

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im using manual payout for now

elfin sand Mar 18, 2022, 5:15 AM

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iirc manual payout doesn't have the break down

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it's mentioned somewhere and I am trying to find the link

boreal cradle Mar 18, 2022, 5:15 AM

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i just want to track that the fail payout will return to "Available to pay out to your bank account"

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having a hard time to do so

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because there are more payouts going to fail

elfin sand Mar 18, 2022, 5:16 AM

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If your Stripe balance wasn't reduced after the failed payout, it should be good enough, right?

boreal cradle Mar 18, 2022, 5:18 AM

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it reduced. thats why i want to track where did that failed payout go

elfin sand Mar 18, 2022, 5:18 AM

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okie can you paste your payout id here?

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po_xxx

boreal cradle Mar 18, 2022, 5:19 AM

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po_1Kc84DDEbCtoHdHXDiqGHiGM

elfin sand Mar 18, 2022, 5:27 AM

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Ok I will share this to you. I can see on our system

Returned to Stripe on 18 Mar 2022

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It's "RM76.73 myr" correct ?

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I see you are already asking Support and I am pretty sure they will answer you the same thing

boreal cradle Mar 18, 2022, 5:31 AM

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yes correct

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soo only the stripe employee can check this for us?

elfin sand Mar 18, 2022, 5:33 AM

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Good question. Unfortunately I think that's the case for manual payout

boreal cradle Mar 18, 2022, 5:35 AM

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okay, soo its better for us to use automatic then

boreal cradle Mar 18, 2022, 8:52 AM

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also my bank is telling me that the problem is not with the card, it should be stripe

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do you know if there's any reason the payout failed?

elfin sand Mar 18, 2022, 8:53 AM

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It's really weird, in our log we have the bank declined this

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Let me look again

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failure_code = "PAYMENT REJECTED.", from HSBC

boreal cradle Mar 18, 2022, 8:57 AM

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okay, let me know

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or we change the bank default? i have setup one using "wise" and the bank account is thorugh singapore

elfin sand Mar 18, 2022, 8:59 AM

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I ... have no idea

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I recommend talking to Support, since bank is a sensitive information and we would need to authenticate you before giving more information. (Here is a public space)

boreal cradle Mar 18, 2022, 9:00 AM

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okay lets do that, could you send me the support link?

runic viperBOT Mar 18, 2022, 9:01 AM

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:question: Have a non-technical question, account issue, or need one-on-one support?
We wish we could help, but this community is focused on developers and technical discussions. Our support team will be able to assist you better than we can: https://support.stripe.com/contact

elfin sand Mar 18, 2022, 9:01 AM

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Here!

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I am stepping down for the day. Feel free to open another threads if you have other questions, so my team can help 🙂

boreal cradle Mar 18, 2022, 9:04 AM

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thank you for helping!

#adriel ho-Payout