zishaan-terminal | Stripe Developers | Page 1

elder trail Mar 18, 2022, 3:34 AM

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Hi there! Do you happen to have a request id I could look at please?

last jay Mar 18, 2022, 3:36 AM

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Yeah ofcourse!

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So this is the payment intent: pi_3KeR58G9SJKhrigu1Eu3iPhx

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So the user was pre-authed with $5

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But the user decided with tip to give $47.25

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If Stripe has a threshold for the amount tip, that's totally fair - I just need to adjust the code so it would try it as a card not present transaction, or show payment as failed

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But unfortunately I have till 8am tomorrow EST to make sure our clients are happy (and I'm really stuck not knowing what's the scenario)

elder trail Mar 18, 2022, 3:46 AM

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Thank you for the info! Let me take a look.

last jay Mar 18, 2022, 3:46 AM

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Thanks dude!! Appreciate it!!

elder trail Mar 18, 2022, 3:54 AM

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Looking at the PaymentIntent objects, they can only be captured up to the authorized amount

last jay Mar 18, 2022, 3:57 AM

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So in our code, we're trying to allow over capture - is there something we should do to allow it?

elder trail Mar 18, 2022, 3:57 AM

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Looking at our resources, we do have tipping available, but only for BBPOS WisePad 3 or BBPOS WisePOS E readers: https://stripe.com/docs/terminal/features/collecting-tips/on-reader

last jay Mar 18, 2022, 3:58 AM

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Also - for our clients for the past day - could we possibly run a script to try to capture the payment in a card not present?

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Oh! We have the tipping available working for our Canadian clients

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and that's been going super smooth

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but this is over-capture

elder trail Mar 18, 2022, 3:59 AM

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Although theoretically, I see over capturing possible 🙂

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For example, even if you authorize $100 dollars, but it is the step to capture the payment, that determines how much to charge.

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It might not be the best practice, my team might complain about me on this though lol

last jay Mar 18, 2022, 4:01 AM

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Totally for sure - so a couple months ago we used to capture the amount that was 1.5x the amount - such that the tip a customer placed would be feasible from the response we got - but after we got into the over-capture beta that has been a non-issue

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Lol so the thing I'm being blamed about it (without our software not working) is like, we're getting their after tip amount and passing into Stripe

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and my screenshot was actually not our code (being logically wrong - which tends to happen)

elder trail Mar 18, 2022, 4:03 AM

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Yes, I do see you have been added to a special gate in our system to allow over capture 🙂

last jay Mar 18, 2022, 4:03 AM

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Oh sweet!!

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So do you think there might be a limit of some sort? Like after 200% the over captures isn't responsible? It's definitely a huge toll if we go from $5 to $45 - after everything

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Sorry for the annoying questions - I'm in EST timezone and I can't go to bed till I clear all these payments - and I'm definitely sleepy lol

elder trail Mar 18, 2022, 4:05 AM

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I don't think there is a limit to how much you can authorize

last jay Mar 18, 2022, 4:06 AM

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Gotcha!

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So the issue with the response our logger claimed - is that an issue maybe business specific?

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Where maybe I need to write a script to get the business with different creds?

elder trail Mar 18, 2022, 4:07 AM

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One thing to note though, for payments very high in amount, the issuers (bank) might alert the customers, e.g. SMS, phone call to let them know.

last jay Mar 18, 2022, 4:07 AM

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I'm pretty sure that's fine

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I just have about 32 payments that give the message as I sent above - and I don't know what the cause of them are - or how to try to get them to execute the payment (because they've been pre-authed for $5)

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And once that's out the way - I'll actually get to sleep LMAO

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*47 payments

elder trail Mar 18, 2022, 4:11 AM

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I think I know what is causing these errors, when you are being added to the gate, the team only added your account (not the respective Connected accounts linked to your account)

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That's why the PaymentIntent for these accounts do not allow over capture.

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If you could write to https://support.stripe.com and let them know, you want to add all your connected accounts into the "allow_over_capture_for_payment_intent" gate, they should be able to assist.

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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It would be even better if you can provide all the account ids (acct_xyz) of your connected accounts you would like the over capture capability.

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Hope this helps 🙂

last jay Mar 18, 2022, 4:24 AM

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Oh I see - do you think that's the case? So here's the account Id: acct_1KcHr2QCkLtxiLZK

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The business i called: Haubner Field

elder trail Mar 18, 2022, 4:25 AM

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Yup, this account is not included in the gate

last jay Mar 18, 2022, 4:26 AM

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Oh huh - what would it take to include it?

elder trail Mar 18, 2022, 4:26 AM

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Write to our support team lol

last jay Mar 18, 2022, 4:27 AM

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If you could do it from the backend - I could write a script to take our existing amounts and process them through

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Gotcha! Sounds good!

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Thanks for your help!! This was super helpful!!

elder trail Mar 18, 2022, 4:27 AM

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Any time!

last jay Mar 18, 2022, 4:27 AM

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Thanks 💯

elder trail Mar 18, 2022, 4:28 AM

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If you provide:

your use case
let them know your platform account is already a part of the gate I mentioned above
the connected account ids

These should help speed up the process 🙂

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Hope you can get it working for your clients before 8am tomorrow!

#zishaan-terminal