codebot-ApplePay | Stripe Developers | Page 1

hollow palm Mar 17, 2022, 9:21 PM

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Hi there! Can you provide an example PaymentIntent ID that I can take a look at?

compact rivet Mar 17, 2022, 9:22 PM

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Sure give me a few minutes, I’ll have to get in contact with team to provide that from logs or somewhere else. Thank you.

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I have this payment ID.
Actually is showing our company, but not the name of the connected account business name. Here is a payment ID.

Apple Pay transaction:
pi_3KeQmdHoD3E24Hzn0TekDBkp

hollow palm Mar 17, 2022, 9:30 PM

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Thanks! Let me take a look

compact rivet Mar 17, 2022, 9:31 PM

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Google Pay is fine, it’s happening on ApplePay transactions

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I just received another payment, same connected account it Google pay and it’s working fine.

See ID for Google Pay.

pi_3KeQrVHoD3E24Hzn00tPHjmZ

hollow palm Mar 17, 2022, 9:36 PM

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I am seeing that we are passing the same statement descriptor data to the card networks for both of those transactions.

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This is happening across all Apple Pay transactions?

compact rivet Mar 17, 2022, 9:37 PM

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Yes it’s what we are observing.

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It’s saying “Stripe” or The Giddy Up, Inc” instead of the connected account business “Kailo” . Kailo is one of our connected brands we work with. We have many more and we are observing the same thing.

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But fine for Google Pay.

hollow palm Mar 17, 2022, 9:40 PM

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Okay, the best way to get help on this will be to contact our Support team and provide them with example transaction IDs and corresponding screenshots from customers statements that show the differing descriptors.

compact rivet Mar 17, 2022, 9:43 PM

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Hmm so this is related to statement_descriptor?

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Why it works for one and not the other?

hollow palm Mar 17, 2022, 9:44 PM

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Yes, but I can see you are setting a dynamic statement descriptor when you create these PaymentIntents, so it doesn't appear to be an integration issue. Either there is some unique behavior happening with Apple or there is something with issuers, or something else.

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But I can't really help with that since it isn't an integration issue (you seem to be creating the PaymentIntents the right way)

#codebot-ApplePay