#FasterThanFlash-transactions
stone galleon
Hello 👋
Copying it here for the context
May I know the reason please?
Is there any policy like once a card is declined 3 times, it gets blacklisted?
Do you have a payment intent ID I can take a look at?
visual yew
@stone galleon No payment intent is created. There's no response
Should I provide you payment method id?
stone galleon
Interesting.
Can you walk me through your integration here?
Are you seeing any errors?
visual yew
Just to give you heads up - this payment method was working earlier. Then the customer's card got lost and last 5 payments have been giving no response.
visual yew
Interesting.
Can you walk me through your integration here?
Are you seeing any...
Yes - We have saved the payment method token in our system and charging the customers on monthly basis.
Should I send you customer Id or Payment method id ?
Or an backdated payment intent which was failed and from there you can track the payment method?
stone galleon
yup backdated payment intent works
stone galleon
Thanks give me a few
juggling between a few threads at the moment
visual yew
np. Please take your time.
stone galleon
If you look at the decline_code here, it says lost card. Probably, the user reported it lost and hence the Payment Intents are failing
visual yew
So the payments in future will fail if decline code is lost is that correct?
stone galleon
yup