#RichAppz-TerminaliOS
edgy nebula
Hi, what Card Reader is that? And is your issue consistent across readers?
And is your issue consistent across all of your customers?
glass needle
We are using the WisePad 3 across our stack
It has been identified in all test phases
edgy nebula
All customers?
And it's slow on PaymentIntent confirmation?
Could you give an example request id that is slow?
glass needle
Terminal.shared.processPayment This is the func that is taking a long time
glass pulsar
Hi! I'm taking over orakaro.
Can you provide more details? Like a request ID, the code that is slow, etc.
glass pulsar
Thanks! And could you clarify how you compute the "10-12 seconds to complete"? When exactly are you starting your timer, and when are you stopping it?
glass needle
"Processing start 2022-03-17 09:16:29 +0000"
"Processing end 2022-03-17 09:16:37 +0000"
ok i got 8 seconds, still pretty slow
Do you think it could be something to do with our Webhooks?
But then we would see the same for Android users
glass pulsar
On our end I see the PaymentIntent was created at 09:06:44, then confirmed at 09:06:58 and then captured at 09:07:01.
glass needle
This is the Android times:
Start time: 09:26:48
End time: 09:26:51
3 seconds to complete
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This is the iOS times:
Start time: 09:29:22
End time: 09:29:31
9 seconds to complete
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Can we work with these, as we have the times in the thread! Sorry to be a pain
glass pulsar
Thanks! Give me a few minutes to look into this.
So for this type of questions I would recommend to ask Stripe support directly, they will have more time and knowledge on this topic.
Make sure to include relevant IDs, the full code processing the payment (the screenshot you shared is not enough), etc.
https://support.stripe.com/?contact=true