#Nin - Connect Payout Refunds
glacial halo
Hey! 🙂 That's fast. I'm wondering what would happen if we create a payout, the payout gets received by the owner of the Connected account and then this person would refund the money, i.e. creating a new bank transfer back to the originating bank account.
Does the initial payout end up as "failed" and the money gets added to the balance for example?
versed mist
Sorry, not sure I understand what you mean by "and then this person would refund the money". Who's refunding what exactly?
glacial halo
So we have a connected account, we do a transfer of 400k, and then do a payout. Money leaves the Stripe platform and ends up on the sellers bank account. Right?
What happens if that person/company/whoever then returns that money back to the originating Stripe bank account?
versed mist
I believe it would go back into the connected account's balance, but this is a better question for support than here (we focus on developer and code questions): https://support.stripe.com/contact
glacial halo
Alright, will do, thanks regardless 🙂
I actually emailed support already and the initial response was "It's not possible" but we as techies know that of course it's possible, it matters what actually happens to it
And our account manager says the same as you but can't confirm on email as he's on holiday. For now I know enough though and will tell the connected accounts user it'll be fine
versed mist
What's the actual issue? Has this happened, or is someone worried about it happening?
glacial halo
Long story short, our finance manager forgot a "." and transferred 480k to a connected account instead of 48k. We're in touch with the owner of the connected account and they would like to return the money to us.
In financing of course it's always safer to return the money to the account it originated from. However, knowing that the originating account is not an account we as a company directly control there are some concerns. Our AM says it should indeed pop back into the Connected account but all I have is a WhatsApp conversation that doesn't settle the nerves of the seller.
versed mist
Gotcha. What would help settle their nerves? I'm not sure a Discord conversation would do much more than a WhatsApp conversation. 😅
glacial halo
Very true. What would settle it is a proper answer from support which I'm not getting 😛
I.e. this is what I got:
I’d like to set proper expectations that Connected accounts cannot return a payout to the platform but you can process a transfer reversal to your connected account. If this is something you’d like to explore, please visit here:
https://stripe.com/docs/api/transfer_reversals?lang=php
but a transfer reversal would just put the Stripe Account 480k in the neg
I guess, my solution for now would be to wait until Monday when our AM is back and he can just send me what I need by email
versed mist
I think support misunderstood what you were asking about.
They're talking about the money moving from the connected account's balance back to your platform account's balance.
What you're talking about is money being returned from an external payout destination back to the connected account's balance.
I recommend responding to support and clarifying exactly what you're asking about.
glacial halo
Dear Stripe Support,
Can you please confirm if the owner of connected account (acct_1KChNuQgtsBImVQR), wants to send the funds from this payout (https://dashboard.stripe.com/acct_1KChNuQgtsBImVQR/payouts/po_1KdK0nQgtsBImVQRNDPP7KTb back to us as the platform. He can do so by sending the money back to the same bank details as he received the payout from?
Thanks
Can you check what exactly would be required to clarify (maybe in Stripe terminology)
versed mist
I would explain the whole situation in detail: that the wrong amount was transferred to a connected account, those funds were then paid out, and now the connected account holder wants to reverse the payout so the funds go back into the connected account.
Your request above doesn't have enough details about exactly what's going on, why you're asking, what your goal is, etc. If you provide the entire story and clarify what your goal is I think they'll understand what you're asking.
glacial halo
Ok will do
Thanks for the assistance, even though, you're right, this is not a dev issue.
versed mist
Happy to help, good luck with it!
glacial halo
Cheers!
Dear Support,
Allow me to clarify.
Our Finance manager accidentally transferred the amount of 487,721.00 euros to this Connected Account and it was immediately paid out.
The actual amount had to be 4,877.21.
We are in touch with the owner of the Connected account and they have indeed confirmed to have received the entire sum. The owner of the Connected account now wants to return the money to us and wants to do so by sending it to the account they received it from.
I need to be able to confirm that, if they do so, the money would end back up on the Connected accounts balance. Our account manager, Joost, has told me this should be the case, however, he’s currently OOO and all I have is a WhatsApp conversation. I do need confirmation from Stripe’s side (by email) to ease the nerves of the holder of the Connected account that the money would indeed end up back on their balance.
Could you please confirm this is indeed the case?
This should do it I guess