#bugragunduz - churn
unreal field
I have no data about that. I'm trying to analyze this on connected accounts.
idle summit
Well that would. be the first place to look. If they are using something like the Billing Portal you can require them to provide a reason.
But without seeing how the connected accounts are providing that functionality it is hard to offer suggestions.
unreal field
I'm guessing the most common way is to issue a cancel immediately signal through the API.
What would be the difference between voluntary and involuntary churn in that case?
idle summit
Canceling immediately through the API would have to be done by the connected account using a secret key.
That isn't something the end user should be able to do
This channel is really for developers trying to integrate with the Stripe API but what you are describing sounds like a different problem entirely.
unreal field
We're building a revenue analytics plugin just for context, but it's hard to understand some behavior from the docs or even from trying them out.
idle summit
We do provide a mechanism for collecting subscription cancellation reasons if using our hosted customer portal option: https://stripe.com/docs/api/customer_portal/configuration#portal_configuration_object-features-subscription_cancel-cancellation_reason
But if you are allowing customers to cancel their subscriptions on your front-end (or the connected acounts') it's up to you to collect the reason
unreal field
Yes I know about that
By involuntary churn I mean delinquent/unpaid licenses that are automatically cancelled
I guess there has to be a property in the subscription object that shows this was the case when cancelling the subscription?
idle summit
In that case you can look at the last_invoice attribute on the subscription and check whether or not it was paid successfully
unreal field
Oh alright, thank you!
idle summit
Sorry, latest_invoice here:
https://stripe.com/docs/api/subscriptions/object#subscription_object-latest_invoice