zmandell-subscription-churn | Stripe Developers | Page 1

lament vigil Mar 16, 2022, 3:55 PM

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Hello! Can you give me more specifics on what you're having trouble with? Do you currently have a query you're trying that isn't yielding the results you expect?

sturdy loom Mar 16, 2022, 3:57 PM

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Yes

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I have spent a lot of time trying to match the methodology outlined in the support docs but the churn I'm calculating is still pretty far off. I'm wondering if there is a query your team can share?

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If not, I have a more specific question around some nuances mentioned in the reporting that could explain the differences. I think the first approach would be easier, quicker, though.

lament vigil Mar 16, 2022, 4:01 PM

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Unfortunately there isn't a specific query we can share, and it's not something we often touch on in this channel but if you give me as many specifics as possible I can try and help

sturdy loom Mar 16, 2022, 4:07 PM

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That makes sense. Would forwarding you an email make sense?

lament vigil Mar 16, 2022, 4:08 PM

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Is this an email with support? If so, I can look for it on my end

sturdy loom Mar 16, 2022, 4:09 PM

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I have an earlier ticket asking for a query but could create a new one (or add to the existing) with more details

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This is one nuance that I have some clarification questions on

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May make sense to try to get the larger issue in front of someone else but thought I'd share here as well

lament vigil Mar 16, 2022, 4:17 PM

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What is the question you have?

sturdy loom Mar 16, 2022, 4:26 PM

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You know what, after thinking through this a bit more I realized I think I have this covered in my query. For my larger question (i.e., trouble matching subscriber churn in billing dashboard), should I forward you an email?

lament vigil Mar 16, 2022, 4:27 PM

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I can't provide my personal email here, but if it's a support ticket I can find it if you give your account ID. Or you can just leave all the context here

lament vigil Mar 16, 2022, 5:23 PM

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@sturdy loom Did you see my earlier message?

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