#prosenb-connect
jovial juniper
Nice to meet you makoto, thanks for having a look.
inner thistle
This statement:
e.g. if your account's current balance is $0, and you attempt to create a refund in a previous payment, this action will result in a negative balance.
A common scenario, after a Payout event, where the money from Stripe has been paid to your bank account, your Stripe account's balance goes to $0 because they have all been paid to you. At this point, when you try and do a refund, the amount moves from your Stripe account to the customer's original payment method. When this happens, your Stripe account's balance will result in a negative amount.
Please take a look at: https://support.stripe.com/questions/handling-negative-balances-in-your-stripe-account
dry lionBOT
This thread has been archived. If you need help with anything else please ask in #dev-help or contact Stripe Support: https://support.stripe.com/contact
limpid maple
Hello! Let's continue here...
Yes, that's the expected behaviour. But what happens instead is that the refund request fails with
Insufficient funds in your Stripe balance to refund this amount.
Let me catch up, hang on...
jovial juniper
thanks, I couldn't reply earlier as it was nighttime here in Sydney
limpid maple
Sorry, I'm not sure I understand what your current question is, can you provide more details?
jovial juniper
We have a connected account where we did a refund request that failed with
Insufficient funds in your Stripe balance to refund this amount.
But according to the documentation and the statement of @inner thistle above the balance of the connected account should go lower instead.
My question is why we see this error message, what can cause it?
limpid maple
It depends on the configuration on your account. You would need to contact Stripe support to find out more: https://support.stripe.com/contact