#xsparky
hollow bone
If you need to discuss something privately (other than sharing specific details we might ask for) then please contact our support team: https://support.stripe.com/contact
If you cna ask publicly, please feel free to do so here in this thread
real crescent
The online chat is currently unavailable, i need help fast, can you just send me friend request ?
hollow bone
What do you need help with?
It should not be necessary to share personal information here, anything of that nature needs to go through support
real crescent
I just want someone to check my what's wrong with my account, i verified my account already, but i got this thing today and i got scared, because my business is going mainly on Stripe, can you tell me what is wrong with this ?
hollow bone
It looks like you need to provide some additional identity information. I suggest doing so and reaching out to support for further clarification.
real crescent
By the way, there is a problem, i had a problem with my old ID, i changed it already because it had some wrong information, can i verify my account with passport this time, but it contains different information from the ID i sent last time because i was wrong, will that be a problem ?
hollow bone
I'm not able to help with account verification issues here - you really need to contact support and work with them
real crescent
The live chat is not available now, that's why i can't contact them.
I made an email, but i don't have a time to wait because only 9 days left.
hollow bone
Please be patient and allow them some time to response if you've only just reached out.
real crescent
Okay, can you tell me if i send my passport with the correct info, am i going to have a problem with Stripe ?
hollow bone
I can't - i have no access to look at that info
real crescent
Should i send my passport now or should i wait ?
I didn't mentioned the problem with my ID in the email i've send.
hollow bone
I'd suggest following the link in your dashboard to provide the required ID, yes
But for other specific questions you'll need to wait and speak with support
hollow bone
OK, as I said I can't help with this and you need ot wait and speak with support.
real crescent
It worked, but i got this, everything was fine before i linked my shoppy to my Stripe, that was my biggest mistake.
God dammit.
I even asked the support before and they told me that everything was fine with my business, i just decided to use shoppy and i linked it with my account, that's why it happend.
Can i just unlink my shoppy and continue using stripe ?
That's my main source how i get money and it's really bad for me.
dawn salmon
Hi there. Stepping in for @hollow bone as he had to step away. I really wish I could help but we can't help with any account specific issues on this server. It is only for developers with technical questions while they are integrating Stripe. You really will just have to talk to our Support team for assistance. I'm sorry I can't do anything further.
real crescent
I want to write with someone who can help me now, please let me talk with someone, it's really important for me.
I just got this email:
What does it mean?
I just saw that someone tried to buy something from me, but your system blocked him, does it mean that the problem happened because of him ?
@dawn salmon
dawn salmon
@real crescent as I stated, I can't help you here. I'm sorry, but please discuss this with our Support team.
real crescent
Ok, can you delete this thread please ?