#rooter 0 going international
finite flint
Hooray! congrats 🎉
How are you creating accounts for them today? Can you share the account creation request?
It sounds like you might have created a US account. Canadian bank accounts don't use routing numbers like US ones.
ancient stump
I had this similar question, how would routing from different countries (even outside of CA/ US) work?
vast totem
finite flint
Can you share the resulting account ID, or do you not know it yet?
A Canadian account should ask for different bank account info
vast totem
Is that safe to paste in here?
finite flint
acct_1234 is safe
vast totem
acct_1JUjdJS530V72Wf9
I wouldn't rule out user error on the stripe form, so if I can connect the two without bothering the user again, that would be perfect.
finite flint
That's not a new express account you created for them, it might be a preexisting account
finite flint
Is it possible that they accidentally select US country when setting up the new express account?
They'll be associated together via their dashboard account if they use the same email address
finite flint
Note we now suggest that you use the API to create the account then redirect your user to the onboarding flow: https://stripe.com/docs/connect/express-accounts#create-account
but this is an optional change for now
vast totem
I'll have the support team make sure the user isn't being a user. Thanks.
finite flint
NP - while you have them do that I suggest trying out the above API-initiated flow for yourself
Note that when you create the account link for onboarding, be sure to open in a private/incognito browser window
vast totem
okay, thanks.
One last question. When I create the charge, I just set the currency to CAD and they will be charged in CAD and the money will be in their Canadian bank account in CAD? And then we are charged a fee in USD for currency conversion on our hold amount?
finite flint
it depends on the kind of charge flow you use
we explain the FX flows of each charge type here:
I strongly suggest experimenting with this in test mode
vast totem
I see. Yes, I was looking at that but not sure.
So, instead of doing this through the API, https://stripe.com/docs/connect/currencies#application-fees-for-destination-charges-and-converting-balances
the account person here should be able to do that through the dashboard? We will just see two currencies in there?
Sorry, this is a little confusing because we have a connect account and the user has a connect account and the docs keep referring to the "connected account" and I'm not sure which is which.
finite flint
What you linked to is about your platform accruing fees in other currencies for some flows, yes
And giving you a way to cash those out
Your connected account should only ever accrue a balance in their own currency
Your platform account and their connected account
vast totem
Okay, I'll figure it out in test mode. Thanks. I just didn't want to say something that might be incorrect to our accountant.
finite flint
each of which have settlement currency(ies) associated with one or more external bank accounts
vast totem
Got it
finite flint
Good luck with the expansion!
vast totem
I think that's everything. You are very cool. Thanks again.