RHNegative-charge-error | Stripe Developers | Page 1

rose bronze Mar 15, 2022, 6:15 PM

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Can you share the customer ID or the request ID so I can take a closer look?

hardy jacinth Mar 15, 2022, 6:16 PM

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sure

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cus_JR6uqCPsZjM5kR

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btw i'm getting the same result with all clients

rose bronze Mar 15, 2022, 6:19 PM

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Looking at that customer, I see that all of their Invoices are $0, which don't actually generate a payment and are marked as automatically paid. Since no payment is collected, not charge or payment intent is created, so it's expected that you're not getting back any charges for that customer

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Do you have a customer that you know has a non-zero Invoice that is still returning 0 results for you?

hardy jacinth Mar 15, 2022, 6:20 PM

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I was testing exactly the same and looks like that's the problem

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cus_JyT2Xh9j9WxTVg

rose bronze Mar 15, 2022, 6:21 PM

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👍 So I assume with cus_JyT2Xh9j9WxTVg you are seeing Charges being returned, right?

hardy jacinth Mar 15, 2022, 6:23 PM

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yep, no problem

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thanks a lot

#RHNegative-charge-error