#jojo520-help
stiff notch
This thread?
plush oasis
Yup!
stiff notch
Got it.
So yeah, I just found out i have $6,647.00 sitting in my ZIP balance but cannot access it....or my stripe account
plush oasis
Have you contacted support (https://support.stripe.com/contact/email) about this?
stiff notch
No, I have looked everywhere one the site
plush oasis
We don't have the tools in this channel to be able to address account access issues, but if you contact support at the link I shared earlier, or email them at support@stripe.com they should be able to help
stiff notch
I have my login account info but it is useless because it requireed me to verify by clicking the link sent to my user email and I have no acces to that email anymore
I emailed them but they have not responded
plush oasis
Your best option is really to wait for them to get back to you - sometimes there can be delays when there's a large backlog of interactions to go through, but someone should respond
stiff notch
Therre is no phone number for merchants?
plush oasis
No, there is not
stiff notch
🤦♂️
No live chat?
No request a phone call link?
I just heard the request a call feature is not working
plush oasis
A lot of these features are things that are available when you log in (since we need to be able to verify your identity), but since you're unable to log in you're more limited in your options
plush oasis
Again, I'm really limited in the help I can provide in this channel and your best option is really to wait for support to email you back. I have no access to the tools needed to help with account access issues, and they are also the ones who will be able to help you access the funds you aren't able to get out of your account