nash-dashboard-filter | Stripe Developers | Page 1

gentle compass Mar 14, 2022, 5:30 PM

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No, this isn't possible

spare temple Mar 14, 2022, 5:33 PM

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Thanks Karbi, so we currently use the Charges API and our account is US based. We just saw a failure due 'authentication required'. Any idea why we would see this for a US based account using Charges API?

spare temple Mar 14, 2022, 5:52 PM

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Hi @gentle compass , is this the right place to ask about this?

gentle compass Mar 14, 2022, 5:53 PM

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So sorry - I missed your follow-up question!

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Your account is US-based, but do you accept payments from customers not based in the US?

spare temple Mar 14, 2022, 5:54 PM

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Yes

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I have an incident with a cardholder in Chile.

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Their card declined due to 'authentication required'

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But we were told by stripe that both, the merchant account and user have to be in EU for that to happen.

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So wondering if there were any rule changes recently.

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Also mentioned here: https://stripe.com/ie/guides/strong-customer-authentication#when-is-strong-customer-authentication-required

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"For online card payments, these requirements apply to transactions where both the business and the cardholder’s bank are located in the European Economic Area (EEA)."

gentle compass Mar 14, 2022, 6:02 PM

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I can see how that doc could be confusing, but this one (https://stripe.com/docs/strong-customer-authentication#impacted-businesses) should make it more clear - if you have plan to serve customers from EEA then you need to be SCA-compliant

Strong Customer Authentication readiness

Learn how the Strong Customer Authentication regulation affects your business and how to update your integration to support it.

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