Montalvo - Sketcheria-no-such-charge | Stripe Developers | Page 1

primal pawn Mar 14, 2022, 5:30 PM

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mortal grove Mar 14, 2022, 5:30 PM

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Hi

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Is this a support chat?

primal pawn Mar 14, 2022, 5:32 PM

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This is a chat for developer/technical help - do you have a request ID I can take a look at that resulted in that error?

mortal grove Mar 14, 2022, 5:34 PM

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Where can I get a request ID?

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I clicked on HELP at Stripes website, and it brought me here.

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My payments are not getting through, all I have are error or cancelled operation messages

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Clients have downloaded the product and charged on their credit cards, though

primal pawn Mar 14, 2022, 5:38 PM

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You can find instructions here (https://support.stripe.com/questions/finding-the-id-for-an-api-request) on how to find the request ID

Finding the ID for an API Request : Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

mortal grove Mar 14, 2022, 5:40 PM

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Do I have to be a software engineer to have support?

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I don´t do coding

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I just need support from Stripes, my payments are not going through

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Are you there?

primal pawn Mar 14, 2022, 5:46 PM

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You don't need to be a software engineer to get support, but the suggestions we give will likely need developer experience or changes to the code on your end, so it's best to have someone familiar with your integration here

mortal grove Mar 14, 2022, 5:47 PM

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All I need is to know why my money is not in my account, once my customers were charged on their credit cards

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I won´t hire a software developer for that

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If Stripes is not reliable, I´d be better off without it.

primal pawn Mar 14, 2022, 5:50 PM

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How did you integrate with Stripe? Through a plugin?

mortal grove Mar 14, 2022, 5:51 PM

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I filled up all the forms, integrating from Squarespace, where I have my website hosted along with my store.

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Squarespace sent me into Stripes

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Now I am your customer, and not a very satisfied one

primal pawn Mar 14, 2022, 5:55 PM

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I'm sorry you're not satisfied - you've integrated with Stripe through Squarespace, and sometimes that can make it more difficult to pinpoint the root error (since Squarespace is the one who implemented the integration and we have no insight into what their code is doing)

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Where are you seeing the No such charge: 'ch_3KcYaZIEuJkfwPZY0HcKtoUt' error specifically? Is this happening on your dashboard?

mortal grove Mar 14, 2022, 5:58 PM

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Never mind, I´m talking to support on the phone.

#Montalvo - Sketcheria-no-such-charge