pierre06 - subscription | Stripe Developers | Page 1

opal osprey Mar 14, 2022, 10:51 AM

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Hi! Can you share the subscription ID (sub_xxx)?

fleet granite Mar 14, 2022, 10:54 AM

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Hello Soma, yes....

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sub_1Jtx16HPTdlDaHhkh6RNjG1f

opal osprey Mar 14, 2022, 10:56 AM

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Thanks! Give me a few minutes to look into this.

fleet granite Mar 14, 2022, 11:07 AM

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I'm on the invoice in_1KbncvHPTdlDaHhkfS0Uvvp1 and I can see "Scheduled for" : the strange thing is the date is changing avery time I refresh the page

ionic sand Mar 14, 2022, 11:13 AM

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Hey, taking over from @opal osprey

fleet granite Mar 14, 2022, 11:13 AM

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Hello ynnoj, ok

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Do you want me to re-ask my question ?

ionic sand Mar 14, 2022, 11:18 AM

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Nope, all good! But unfortunately this is not related to your integration specifically but your account

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You should contact support for assistance: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

fleet granite Mar 14, 2022, 11:19 AM

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Ah ok thank you ynnoj. Our account can't handle subscriptions anymore ?

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You confirm it is not a technical problem ?

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(I'm just the programmer so I was looking for technical issue)

ionic sand Mar 14, 2022, 11:21 AM

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Yep. It's account related, something I can't help with I'm afraid

fleet granite Mar 14, 2022, 11:21 AM

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Ah ok I understand now 🙂 Ok thanks a lot ynnoj

ionic sand Mar 14, 2022, 11:24 AM

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Np!

#pierre06 - subscription