roman - subscription | Stripe Developers | Page 1

random dagger Mar 14, 2022, 10:14 AM

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Hi! Are you using the customer portal?

lusty terrace Mar 14, 2022, 10:15 AM

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Hey, yes - I've managed to set it up so it asks for cancellation reason but no one's been filling it so we've been thinking whether we can force them to

random dagger Mar 14, 2022, 10:17 AM

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With the customer portal it's not possible to make the cancellation reason mandatory.
So if you need that you should not use the customer portal and instead build the cancel subscription page yourself.

#roman - subscription