#Daniele-AfterPay
warped silo
Hi there, Stripe will send you payment_intent.succeeded when the payment is successful. You can refer to this page for more details https://stripe.com/docs/payments/klarna/accept-a-payment?platform=web#web-fulfillment
bleak cargo
@warped silo yeah i know but my question is how much should we wait for it?
the customer claims his bank already sent out the payment and took away his money
but on Stripe the payment is pending
and we void invoices after 4 hours
warped silo
Can you share with me the payment intent ID?
bleak cargo
connected account id acct_165BkSI3vmos4cA7
payment intent pi_3KcvXPI3vmos4cA70NTCGQVZ
same thing with pi_3KcyrqI3vmos4cA70sPEZyrD
warped silo
It seems like your application is trying to confirm the payment intent, but it's unscuccessful because the status is pending.
bleak cargo
it's been pending for 15 hours now
how much should we wait for a stripe klarna invoice to be paid?
warped silo
You should instead listen to the payment_intent.suceeded . I'm unable to provide an exact time for how long it would takes because the confirmation is coming from Klarna.
bleak cargo
You should instead listen to the payment_intent.suceeded
we already are listening to that event
what you're saying is that we should not void stripe invoices for more than 24-48 hours waiting for Klarna's payment confirmation?
warped silo
Hi @bleak cargo my shrift is over, sorry I couldn't resolve your problem during my shrift. My colleague soma has joined the thread to continue helping you.
bleak cargo
no worries, thank you!
ember turtle
Hi! Give me a few minutes to catch up.
For this type of questions, I would recommend to directly ask Stripe support here: https://support.stripe.com/?contact=true
Make sure to share relevant ID (account number, Payment Intent, etc.)