#bumbzor-event-webhook
candid helm
sorry I don't at the moment 😦
I'm trying to understand why a Webhook was not sent for a Payment
meager fern
Then we can't really help unfortunately, this is more "account support"
if you don't have a relevant example/id, I'd recommend working with our support team directly https://support.stripe.com/contact/email
candid helm
all I got is the etv_XXX
meager fern
that's exactly what I need!
candid helm
ah lol. I thougt Account ID is the actual account
evt_1KSxrLH6sIMa2pCeAUyJ51Mf
so the payment processed fine in Stripe, we logged it in our aplication (Easy Digital Downloads) as pending and waiting for the Webhook to confirm it.
that never came
the Customer said he had Webhooks configured
meager fern
(give me a few minutes, channel is suddenly busy)
candid helm
sure
candid helm
one sec
right sorry yes
its for the Customer creation for webadmin@helkamavelox.fi
meager fern
okay so you ask why you didn't get that event specifically?
candid helm
one sec
cus_L9GOiruNv6ehZd for that customer on February 13 there was renewal payment
We did not receive the Webhook notificaiton for it from Stripe
meager fern
what is "it"
I need the exact event you didn't get
I'm sorry you're sharing private info from your own internal view
we really can't do that here, it's all public
candid helm
I deleted it
meager fern
if you have an exact event id I can look. but if you don't this is still account support
meager fern