#upcoming.ae-customer-info

1 messages · Page 1 of 1 (latest)

lament sequoia
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Hi 👋 I'm not sure exactly what you're referring to when you say stripe app, but it's going to depend on how you integrated Stripe where a customer's information gets stored.

unreal comet
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am using connect platform now

my application will launch in 3 days
it's same way as STOCKX application

there is buy now and bids ( when someone place a bid ) if the seller accepted his bid ( the bid person will be charged automatically as what he bid )

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but the question is :

there is a penalties for sellers who will not ship their sold items within the period time

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how i can charge them the penalties ?

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i went to customer section on stripe application ( i saw my info their ) and i charged my self ( thats how i want to charge the penalties for who will not ship

lament sequoia
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That's going to depend on the type of Connected accounts that you're using.
If you're using Express or Custom accounts then you can debit the connected account directly:
https://stripe.com/docs/connect/account-debits

If you're using Standard accounts, then you'll need to create a Customer object to represent the connected account and collect a Payment Method for that Customer. Then you would charge that Customer record whenever you needed to charge the seller.

Debiting Express and Custom accounts

With Connect, your platform can directly debit the Stripe balance of an Express or Custom account.

unreal comet
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so am from united arab emirates i think the debits is not working with our region right

lament sequoia
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Yes, good catch. So creating Customers to represent your connected accounts is going to be the best path here.

unreal comet
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ok now if i make a refund

is it still the stipe charge which is 1.9% will be taken

lament sequoia
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I'm not sure of the exact percentage, but yes, the Stripe fee is not returned when a payment is refunded.

unreal comet
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ok