cyril-sepa

[cedar knot]

yep that' just how those products interact

the Invoice status is paid when the charge attempt is made, it doesn't change that status that the payment itself is later disputed or failed

[forest spindle]

So the "retry" process of Billing is not triggered...

We make a test with a VISA credit card, and the Billing retry feature as well been triggered and worked.

But it's not the case with a SEPA payment method.

[cedar knot]

yep!

smart retries only works on cards

[forest spindle]

😠

Your sales staff doesn't know this

And they tell to us that Billing retries works with SEPA sources