pierre06-Payment | Stripe Developers | Page 1

spark sparrow Mar 11, 2022, 8:43 AM

#

Sure, can you provide the PaymentIntent Id (pi_xxx)?

untold tundra Mar 11, 2022, 8:53 AM

#

YEs, sorry in fact it is an invoice and not a payment :
in_1KatR2HPTdlDaHhk6yVHJlMv

#

This invoice is relative to a subscription sub_1JtNcuHPTdlDaHhkVW26iq0m

spark sparrow Mar 11, 2022, 9:11 AM

#

The invoice has a failed PaymentIntent: pi_3Kc3tYHPTdlDaHhk16Jzv34R

#

https://dashboard.stripe.com/logs/iar_DwjnswLdTVW1gS

#

You can check its error from above URL!

untold tundra Mar 11, 2022, 9:14 AM

#

Ok thanks a lot !

#

in fact this log it is me which intented to pay it manually because it was scheduled

spark sparrow Mar 11, 2022, 9:54 AM

#

hope it helped!

regal wigeon Mar 11, 2022, 10:20 AM

#

@untold tundra happy to help, what's the issue?

untold tundra Mar 11, 2022, 10:23 AM

#

Hello Karllekko 🙂 So my problem is :

#

i've got an invoice in_1KatR2HPTdlDaHhk6yVHJlMv which was marked : scheduled while it should have been paid a few days ago

#

but now it appears marked as "relaunch"

regal wigeon Mar 11, 2022, 10:25 AM

#

looking...

untold tundra Mar 11, 2022, 10:26 AM

#

it just has changed a few minutes ago. Notice that I tried to pay myself but the system refused

regal wigeon Mar 11, 2022, 10:27 AM

#

you need to contact our support team and work with them to get your account enabled for payments

untold tundra Mar 11, 2022, 10:27 AM

#

So I would like to understand why it was "scheduled", do you know where I can find information on these states ?

#

YEs ok for that

regal wigeon Mar 11, 2022, 10:28 AM

#

untold tundra So I would like to understand why it was "scheduled", do you know where I can fi...

invocies wait an hour , or up to 72 hours if you have a webhook issue, before they automatically charge

untold tundra Mar 11, 2022, 10:28 AM

#

ah ok

regal wigeon Mar 11, 2022, 10:28 AM

#

https://stripe.com/docs/billing/subscriptions/webhooks#understand talks about this

#

but yeah, the invoice waits for an hour after being created before it actually charges.

#pierre06-Payment