#vitali-account
spice portal
Hi there!
I highly recommend reaching out to the support team, as they can place your request with the account experts.
final halo
ok but this is about the api
spice portal
We are a team of engineers and to be honest with you, I am not sure how the files are verified and how they impact the account status
spice portal
Are you listening to the accounts.updated event?
final halo
yes
spice portal
Do you have an example event id (evt_xyz) I could look at please?
final halo
evt_1KbwZB2ExIPMhYyOQTRw1wBp
spice portal
Thank you, what was the information that is not matching the input?
final halo
evt_1Kbtoa2ExIPMhYyOIhMkxOqZ
this one is pending_verification
and not disabled
but after failing the verification he is disabled
evt_1Kbr8D2ExIPMhYyOeV406sJe
look at this one its duplicate of the first but not disabled
spice portal
I see the account is still enabled with card and transfer capabilities
final halo
look at requirements:disabled_reason
notice the diff between
evt_1KbwZB2ExIPMhYyOQTRw1wBp
evt_1Kbr8D2ExIPMhYyOeV406sJe
spice portal
Thank you for the information, looking at the timeline, it does seem the account's team might have disabled the account due to documents.bank_account_ownership_verification.filesrequirements.
Please take this information and write to our team via https://support.stripe.com
We will get someone from the accounts team to look into this for you 🙇
final halo
should i mention you?