Keshav2021 - Failed Payment Notifications | Stripe Developers | Page 1

sour silo Mar 10, 2022, 11:33 PM

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Hello! There's no option for failed payments for Stripe account holders (you can configure emails for successful payments and other events though). You would need to use a custom or third-party solution for this, like Zapier as pointed out earlier in #dev-help (although I think that message was deleted).

young sail Mar 10, 2022, 11:36 PM

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What would be the service charge for Zapier?

sour silo Mar 10, 2022, 11:36 PM

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That's something you would need to ask Zapier.

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I only mentioned Zapier since someone else brought it up.

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Can you tell me why you want to get emails for failed payments?

young sail Mar 10, 2022, 11:38 PM

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Actuallly i am managing my client's account she wants to have the notification

sour silo Mar 10, 2022, 11:39 PM

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If you can find out what the actual goal is I may be able to offer an alternative recommendation.

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Getting emails for every failed payment seems like it would be quite noisy and difficult to keep up with, and I'm not sure how the information would be useful overall.

young sail Mar 10, 2022, 11:43 PM

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She has the Zapier subscription

sour silo Mar 10, 2022, 11:44 PM

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Okay, so if the person who suggested Zapier is correct you can set this up there. I'm not sure of the exact steps though.

young sail Mar 10, 2022, 11:45 PM

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"I have recurring payments and I need to know when they don't go through so I can contact the customer"

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That's the message from the client

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On why she wants the notifications

sour silo Mar 10, 2022, 11:47 PM

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Gotcha. You can configure Stripe to send emails to the customers themselves when a Subscription payment fails: https://dashboard.stripe.com/settings/billing/automatic

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But for emails to the Stripe account holder you would need to set up something outside of Stripe.

#Keshav2021 - Failed Payment Notifications