andywells - payout schedule | Stripe Developers | Page 1

late epoch Mar 10, 2022, 3:33 PM

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Hey there. Can you share the account id / request you made related to this?

mighty agate Mar 10, 2022, 3:38 PM

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account id is acct_1Jf6KsDFZA9p024R

mighty agate Mar 10, 2022, 4:30 PM

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:w

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?

late epoch Mar 10, 2022, 4:32 PM

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Sorry still looking

late epoch Mar 10, 2022, 4:50 PM

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Alrighty, I do see you having control of this account, and I do see your request allowing this account to control the timing here: https://dashboard.stripe.com/logs/req_6DSVC8ssE18cCy

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Do you have any screenshots or errors of the connected account being unable to manage this after that change?

mighty agate Mar 10, 2022, 5:03 PM

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the user cannot edit their schedule from their own dashboard

late epoch Mar 10, 2022, 5:04 PM

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This looks like an account you made yourself correct?

mighty agate Mar 10, 2022, 5:04 PM

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correct

late epoch Mar 10, 2022, 5:04 PM

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What do you see here? https://dashboard.stripe.com/settings/payouts

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Are you logged in as an administrator user of the account?

mighty agate Mar 10, 2022, 5:05 PM

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so from the admin of the account i see this:

late epoch Mar 10, 2022, 5:05 PM

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(instead of say another shared user with only developer access)

mighty agate Mar 10, 2022, 5:05 PM

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it's greyed out

late epoch Mar 10, 2022, 5:07 PM

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Interesting, OK. That's not what I see when viewing as your user.

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And to be explicit, you're logged in as the actual user for that connected account, and not using the connect "view dashboard as" entry?

mighty agate Mar 10, 2022, 5:17 PM

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yep that's correct

late epoch Mar 10, 2022, 5:23 PM

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OK that does seem like unexpected behaviour. Can you please write in to support with this example account, request, and screenshot and mention my username? I'd like to open an investigation internally and follow up with you via email.
https://support.stripe.com/contact

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lime condor Mar 10, 2022, 6:03 PM

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Hey @mighty agate let us know if you were able to write into support with above details
Thanks

mighty agate Mar 10, 2022, 6:03 PM

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I did 🙂

lime condor Mar 10, 2022, 6:03 PM

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Great! I'll close this thread for now then 🙂

#andywells - payout schedule