#rpatel-subscription-renewal

1 messages · Page 1 of 1 (latest)

mortal hawk
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Hi 👋 that's not really possible. Even if a customer had the funding when they created the subscription, there is no guarantee that they didn't spend those funds prior to the end of the trial.

empty dust
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I see. But currently the % is super high and wanted to see by checking if we can avoid some % to get some accurate and serious customers

vast sun
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It's not possible and you won't know that until you try to charge them at renewal time.

empty dust
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Do you know what is industry standard for this kind of issue? I have seen users charging and refunding like minimum amount or something

vast sun
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You will need to build a payment recovery flow or use Stripe's automatic retries flow to allow us to handle retries for you.

empty dust
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or like pre-auth for the renewal

vast sun
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This is not recommended. Even if you did this before the trial you wouldn't know whether there would be funds at renewal time.

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Using setup intents to collect authenticated payment methods is the recommended approach for trials. But yes, payments can fail later for a variety of reasons and recovery is an important part of recurring payments.

empty dust
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We think that many of our customers use prepaid cc, is there any way to avoid that?

vast sun
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This would allow you to cancel the subscription of require a new payment method from your customer to continue using your service, eg

empty dust
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👍