#Bit-sepa

1 messages · Page 1 of 1 (latest)

gentle geyser
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Hello. Not sure I understand. Can you share the Payment Intent ID?

elfin pecan
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yes, let me take it

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pi_3KTU6NDdn72I1qqY2jSbxqCl

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this is just one

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it's a long story for which I already have some tickets opened

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basically, we have an Italian bank that first accepts payments and the dispute them the day after

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they do it with 100% of all the transactions

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since I'm using elements, and implemented a very custom iban element payment, I'm using the change event

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in order to intercept the bank name

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and try to match with the name "unicredit", which is the bank name for bank code 02008

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however, while I correctly receive the bank name with IBAN Test codes, I receive an empty one for Unicredit IBANS

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I guess you have a table with bank codes and corresponding bank names, so I wonder if you can update it to include the bank name for bank code 02008

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so I can intercept the bank name and prevent the customers of that bank to pay us with sepa direct debit

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I hope it's clear 🙂

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you can check their behaviour also on: pi_3KWhdSDdn72I1qqY1oH3Ifkq, pi_3KWnffDdn72I1qqY0a2hMkD7, pi_3KX22ADdn72I1qqY3hAwdB5R, pi_3KXB80Ddn72I1qqY33kY8qlX, pi_3KYWSiDdn72I1qqY4t2ofBkY, pi_3KYXVEDdn72I1qqY05H0zaxM, pi_3KYZBhDdn72I1qqY22kBgLwQ

gentle geyser
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Not really something we can help with here I'm afraid. But what SEPA name parameter are you referring to?

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Can't see anything in Stripe.js

elfin pecan
gentle geyser
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Yeah, but you don't provide that. That's set on the Charge from the IBAN provided

elfin pecan
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Event.bankName

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exactly

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I added a handler

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sepa.on('change', CheckBankNameForBlacklist);

gentle geyser
elfin pecan
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function CheckBankNameForBlacklist(event) {
if (event.bankName && event.bankName.toLowerCase().includes('unicredit')) {
ShowNoUnicreditPlease();
return;
}
}

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because it's not in the call...

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it's before the payment

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so you don't have a way to add a missing mapping on your side ?

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for a specific bank ?

gentle geyser
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I don't, no. This isn't really an integration issue so I'd recommend speaking with support: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

elfin pecan
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because I get the bankName for other banks

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lol... speaking with the support it means having to explain over and over and over again, since they're not technical... already tried in the past

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I'll need to find a solution by myself

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thanks anyway

gentle geyser
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Well ideally the bank stop disputing the payments

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Have you tried talking with them?

elfin pecan
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yes, they don't want to give us any kind of information... so we asked our customers to call them

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and they told them... the same

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but the bad thing is that the payment goes first into charge.succeeded

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and then charge.dispute

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if they don't accept SEPA they could have responded with a charge.failed directly

gentle geyser
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Yeah, that's just how SEPA works

elfin pecan
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while this way I have to deal with the dispute fee (7.5 eur) and also with accountants because I have to emit an invoice and then a credit note

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and also I've got my account already suspended because of "high dispute"

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they re-enabled it eventually when I explained the problem

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anyway it's not a problem that depend on us and nor to our customers

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yet I have to find a way myself to fix the problem

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so I'm not exactly "happy" as you can imagine

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our customers call my support and complaint because "we didn't accept their payment"

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funny eh

gentle geyser
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Looking into this a bit more

elfin pecan
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kk thnx

gentle geyser
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I'm not even seeing the bank name on the associated payment/payment method for pi_3KTU6NDdn72I1qqY2jSbxqCl

elfin pecan
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yes, that's another issue

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from the dashboard you can't get it

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you only get it on the change event from javascript

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I suppose there's a quick lookup by using an external service or something similar

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and that service is not updated with all bank names

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and what's even worse, from the change event you can't get the bank code...

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so I can't check it in anyway... no bank code, and no bank name from the Change event in javascript

gentle geyser
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You just said you could:

you only get it on the change event from javascript

elfin pecan
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yes exactly

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but only the bank name

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but for that particular bank, the bank name is not filled

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so I get un "undefined"

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if I try with the test one (DE89370400440532013000), I get "Commerzbank Fil Opladen"

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with the test one FR1420041010050500013M02606 I get "La Banque Postale"

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if I try the test one "IT40S0542811101000000123456" which is Italian and is also a test one provided by Stripe... I get "undefined"

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could it be there's a bug with italian banks ??

gentle geyser
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I'm not sure, but this is too in-depth for Discord really. So I'd recommend writing in to my team: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

elfin pecan
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ok ok

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thanks

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bye have a nice day and thanks for your support anyway

gentle geyser
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Np!