Anna-Accertify - evidence | Stripe Developers | Page 1

naive elk Mar 10, 2022, 9:12 AM

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Hi! Can you share the request ID (req_xxx)? Here's how you can find it: https://support.stripe.com/questions/finding-the-id-for-an-api-request

wet night Mar 10, 2022, 9:14 AM

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the thing is that we are managing the APIs on behalf of our client hence dont have access to their Stripe dashboard account

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the error seem to point us to the doc id being wrokng

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this is what we are trying to send in doc ID 8fd5afdb-c064-44c3-89a1-fa8497068cae with purpose= EVIDENCE

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👋

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would you be able to help?

naive elk Mar 10, 2022, 9:31 AM

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Could you clarify exactly what you are trying to do, and the exact error you are seeing?

wet night Mar 10, 2022, 9:32 AM

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we are trying to use the upload API to send a defense document for a dispute

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naive elk Mar 10, 2022, 9:48 AM

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It's had to understand what is going on without any ID. Could you share the code that generate this error?

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Are you trying to retrieve a dispute, update a dispute, or something else?

wet night Mar 10, 2022, 10:12 AM

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we are trying to upload a document for a dispute

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using the upload API

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this service required to attributes: Doc ID and Purpose which we sent but it looks like Stripe API does not like the Doc If

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based on the error message from Stripe that is

olive obsidian Mar 10, 2022, 10:14 AM

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Can you share a failing API request ID? https://support.stripe.com/questions/finding-the-id-for-an-api-request

Finding the ID for an API Request : Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

wet night Mar 10, 2022, 10:15 AM

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I cant as I dont have access to the client's dashboard unfortunately

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i guess what Im trying to understand is if the document Id format is correct as it looks like thats whats causing theissue here

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its a pdf doc so maybe you would need the extension to be added?

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sorry Im not a developer and rather an implementer so dont have access to the actual code

olive obsidian Mar 10, 2022, 10:19 AM

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Difficult for us to help you without something (code, Stripe object IDs)

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What's the Stripe account ID?

wet night Mar 10, 2022, 10:19 AM

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I guess that I can ask our dev team to get us the req id so will come back to you then

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would an dispute object id help?

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du_1KVxHJAcSgvGfRYnbDkqZyPh

olive obsidian Mar 10, 2022, 10:26 AM

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Not particularly, no. Which API you trying to use here? Have you uploaded the file? https://stripe.com/docs/file-upload

File upload guide

Use the File Upload API to securely send dispute evidence, identification documents, and more to Stripe.

wet night Mar 10, 2022, 10:29 AM

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yes thats the one. We are trying to upload a file but getting an error. I shared screentshot of the error

olive obsidian Mar 10, 2022, 10:31 AM

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I'm sorry but I'm not familiar with that user interface, nor which API it's calling

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Do you have a file_xx object?

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Seems like that's the issue here

wet night Mar 10, 2022, 10:33 AM

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8fd5afdb-c064-44c3-89a1-fa8497068cae

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this is the file we are trying to send

olive obsidian Mar 10, 2022, 10:33 AM

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That's not a File object: https://stripe.com/docs/api/files

Stripe API reference – Files – curl

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

wet night Mar 10, 2022, 10:34 AM

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ok so you do require it in a specific format then so this is the issue as our rendering machine uses hexed file format

olive obsidian Mar 10, 2022, 10:35 AM

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The Dispute API expects a file_xxx ID: https://stripe.com/docs/api/disputes/evidence_object#dispute_evidence_object-uncategorized_file

Stripe API reference – The dispute evidence object – curl

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

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You need to upload it via the API as outlined here: https://stripe.com/docs/file-upload

File upload guide

Use the File Upload API to securely send dispute evidence, identification documents, and more to Stripe.

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That details formats we support

wet night Mar 10, 2022, 10:45 AM

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ok will work on it. Thanks

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