Sebastian Cortabarria - portal | Stripe Developers | Page 1

dusky bone Mar 9, 2022, 3:22 PM

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Can you share the subscription ID and the ID of the coupon?

trail plume Mar 9, 2022, 3:23 PM

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sure! its on a test account however.

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SUB: sub_1KbRJCDHJTQkNP4B44yL7Zi4
COUPON: e4kC1BiC

dusky bone Mar 9, 2022, 3:38 PM

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Ah so the coupon looks like it's one-time use

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Meaning it applies 50% off for the first invoice

trail plume Mar 9, 2022, 4:32 PM

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I'm mostly worried about it not showing up for users who are in the middle of their billing cycle. For this specific user the first invoice is already paid, and then I applied the coupon.

The stripe dashboard is correctly saying the next invoice will be $74 but the customer portal still says $149

dusky bone Mar 9, 2022, 4:33 PM

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Can you share the customer ID?

trail plume Mar 9, 2022, 4:40 PM

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cus_LI1LPkT3vzl0Hw

dusky bone Mar 9, 2022, 4:45 PM

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Gotcha. Can you share a screenshot of the customer portal where it's showing the upcoming invoice amount then?

trail plume Mar 9, 2022, 4:58 PM

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this is on the customer page on stripe, which seems correct.

Screen_Shot_2022-03-09_at_1.57.25_PM.png

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I no longer have access to the customer portal session for that specific user, would need to do some setup. Its saying the same message than the iamge above but with $149 isntead

hollow berry Mar 9, 2022, 5:17 PM

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Hi there! Stepping in for @dusky bone as he had to step away. Catching up, give me a moment.

trail plume Mar 9, 2022, 5:18 PM

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of course, thank you @hollow berry

hollow berry Mar 9, 2022, 5:19 PM

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Thanks for the details here. I'll need to test this out myself to confirm whether it is a bug or not. Give me a bit to do so and I'll circle back!

hollow berry Mar 9, 2022, 5:44 PM

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Okay so I'm seeing the same thing you are.

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I will file a ticket internally to get this fixed up!

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Unfortunately can't guarantee any sort of definitive timeline on that.

#Sebastian Cortabarria - portal