#Ol_med -3ds

1 messages · Page 1 of 1 (latest)

pastel terrace
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Hello

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One moment

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Can you share a PaymentIntent ID?

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Or request ID

vivid flicker
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it starts with "pm_" ?

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seti_1KbRKdFxsE4pn4oaKVNUhmbE

pastel terrace
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Gotcha. I reviewed it and it does seem to be a generic decline code

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The standard recommendation is to contact your bank and ask but sounds like you already did that

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I would reach out to support here: https://support.stripe.com and try to get more info on this

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

vivid flicker
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Ok, thank you !