ourside-declines | Stripe Developers | Page 1

clever quail Mar 9, 2022, 11:53 AM

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Hey can you share an example Payment Intent ID?

untold crescent Mar 9, 2022, 11:53 AM

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Yes I will check that

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pi_3KbNM8IAwjXIOEtM1uJW5FRa

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I'm not sure

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is that it?

clever quail Mar 9, 2022, 11:57 AM

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Hmm in this instance the issuing bank rejected the transaction. Not much insight we can provide other than that I'm afraid

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The customer should speak to their bank

untold crescent Mar 9, 2022, 12:02 PM

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thanks

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Okay, but the problem is that since yesterday it happens to almost 90% of my clients so it’s pretty strange.

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The payements are declined or blocked by Stripe.

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I tried with my own card and have the same problem

clever quail Mar 9, 2022, 12:06 PM

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Well the blocked charges are likely because of some Radar rules, let me see

untold crescent Mar 9, 2022, 12:08 PM

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Thanks ynnoj

clever quail Mar 9, 2022, 12:11 PM

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Yeah those blocked payments are Radar working to prevent fraud: https://dashboard.stripe.com/settings/radar/rules?startDate=2021-09-08&endDate=2022-03-08

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You can allow specific blocked payments via the Dashboard UI to permit them

untold crescent Mar 9, 2022, 12:16 PM

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thank you and for future payments can we change the rules to make it pass?

clever quail Mar 9, 2022, 12:19 PM

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Hmm, don't think it was a specific rule that blocked them looking at that URL

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I'd recommend speak to support directly about blocked payments. I have little expertise in that area: https://support.stripe.com/contact

Stripe: Help & Support

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untold crescent Mar 9, 2022, 12:20 PM

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thanks

clever quail Mar 9, 2022, 12:21 PM

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Np!

#ourside-declines