#ShipX-connect-onboarding
wispy quail
Hey, I guess you mean during onboarding? Can you share the account ID of the platform?
wispy quail
How come? It's perfectly safe. I can't really help you much without that
desert garnet
acct_1Kb0FAR5MvHHXPCn
this is the account id
please check n let me know
if i am from india. i should be able add my address
but i am not able to add my address from india
it is asking me add danish address
why is that?
wispy quail
The platform account (acct_1JgmgWJGbOrA9X8x) is not configured to connect to Indian accounts: https://dashboard.stripe.com/settings/connect/express
That's a Danish platform, so I guess Indian connected accounts are not permitted. Checking
Yep, Danish platforms cannot have Indian connected accounts
desert garnet
Like at the time of creating business account, business type always show in danish ( or you know better that language) plus adress by default they are taking for denmark and user cant change it.
we are using stipe connect account for split payment.
Can you please help with the issue and also give proper information to solve this.
wispy quail
Are you testing?
desert garnet
yes
wispy quail
Then you should be using test data on onboard accounts: https://stripe.com/docs/connect/testing
desert garnet
So in other words we have choose spain as country while troubleshoot and still selct business typr shows in danish check screen shot
Then we choose france as country then we did diffreent language for business type but its not french despite i select frnace.
check this screen shots you can understand better
stripe is working fine
we are just facing this language issue
and currently we are in live mode.
so give us the solution according to that
wispy quail
Those dropdowns are localised according to the country value selected
desert garnet
Then why we are getting same value while choose danmark and spain they both return me the same language response while my country value is different? so in both spain and Denmark I got the same selection
this one
wispy quail
Where are you selecting the country?
desert garnet
We are not selecteing cournty, We did troubleshoot in code and checking but for both country we got the same while testing this issue with diffrenet country at the time of connecting business account
it should return local language based on my country value passed in data but for both spain and denmark it was the same in business type selection so issue is the local language isnt shown to user
we face this when we are testing with different country
and we are already putting the country value in our code.
wispy quail
Can you share the exact payloads you're using when creating the accounts and the corresponding behaviour
desert garnet
{
"email": "test@test.com", "type": "express",
country:"FR",
capabilities: {
card_payments: {
requested: true,
},
transfers: {
requested: true,
},
}
}
email is just an example
wispy quail
My guess is you're requesting capabilities which aren't enabled for a specific country, so it'll default to Denmark (hence the language you're seeing)
Yeah you don't have card payments enabled for France accounts: https://dashboard.stripe.com/settings/connect/express
desert garnet
can you please let me know exactly which capabilities aren't enables for specific country
wispy quail
Is it not clear from that URL?
You don't have card payments enabled for French accounts (which you're requesting). As a result it'll default to the country of the platform (Denmark) during onboarding
desert garnet
check this
wispy quail
That's a different account to the one you're using in the requests you've shared: acct_1JgmgWJGbOrA9X8x
desert garnet
i have just enabled it, and sent screenshot for your confirmation that i did the right steps or not
wispy quail
Did you click 'save' at the bottom? As I'm not seeing those changes
Looks good now. Create a new Account Link for that French account
desert garnet
ok hold for a min
we have put as french as FR
and we got this
So is it correct response?
wispy quail
Looks French to me
desert garnet
in french language
ok hold on we are checking with spain and idealy
it should not show danish interface
right???
grand girder
it's French because it's a French account so we used the legal terms for business types in that country.
is that unexpected?
desert garnet
so now we have put spanish as language
so is it correct response?
grand girder
seems correct to me, those are the Spanish language terms for those business types.