#FirstEngineer-phone
pulsar dew
sorry my frist time here
we are using stripe connect
and we sent the onboarding link to the client
they registered and finished the onbaording the account showed in our dahsboard
as complete
now when we go to create payments it give us
left wedge
What type of Connected Accounts are you using?
pulsar dew
The account owner can add a phone number to this account in order to process payments and manage customer cards directly from the Dashboard.
bismarck — Today at 3:53 PM
We tried Express and standard
both the same issue
left wedge
So yes, to create charges directly through the Dashboard we require a verified phone number.
Are you navigating to your Connected Account's Dashboard via "View Dashboard as" and then creating the charge directly in their account?
pulsar dew
Well, we actually need to create an integration for payment in a word press portal through stripe, not adirect payment link
what we were doing is to create a pyment through our dashboard directly not through view as , for the reason to check the payment descriptor will it appear as the main paltfrom or as thier indvidual account as we were having issues with this earlier
but ultimately we want to have payment tthrough stripe ion wordpress/gravity form
which we do have already for other clients
honest sun
Hello! Catching up here, hang on. 🙂
If you create payments via the API instead of the Dashboard you should not run into the same phone number requirement.
pulsar dew
hmmm r u sure
honest sun
Honestly, not 100% sure. Validation requirements isn't something we usually help with here as it's not a developer/code question.
Support is better equipped to answer questions like that: https://support.stripe.com/contact
pulsar dew
But why we are running into this in the first palce? the phone is already there
honest sun
Already there?
pulsar dew
one of those accounts is my personal account I created my self and added a phone and everything
but stillw e cant create a charge
honest sun
Where exactly are you seeing the error?
pulsar dew
The account owner can add a phone number to this account in order to process payments and manage customer cards directly from the Dashboard.
this is the error
and as is howed in the screen shot the sun accounts status is COMPLETE
by the way I just tried the view as option still get the same message when trying to create a payment
if u would liek to participate in a share screen session pls let me know
honest sun
Yeah, creating payments in the Dashboard itself is restricted and requires additional authentication. Honestly, though, this is something you should be talking to support about. If you were seeing this error in the API I could probably help you further, but since this is a Dashboard error using an unusual approach to creating payments it's outside the scope of what we can help with on this server.
I do recommend giving this a try via the API in test mode instead, as that's going to mimic what you're ultimately going to be doing anyway.
honest sun
Can you give me the request ID showing the error there? Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request
pulsar dew
we could create the API for the first client but not the other new clients