#zishaansunderji-terminal
fathom badger
Thanks!!
timid apex
That's very strange - looking at the logs on our end, I see the requests to processPayment with pi_3KZRTSFk5BSitd8b14koDfji and they come back as failing. Do you have any other information (like your own logs) about the state of the Payment Intent at that time?
fathom badger
Unfortunately, we recently implemented the on-reader tipping with the internet readers and there's no logs between the payment step and saving to our database for Interac cards specifically (which is what this was) - but do you think there's some steps we could take to retry a payment intent if the request seems likely to succeed or anything?
timid apex
Sorry I missed this last message! It depends on what the status of the Payment Intent is, but if the intent has a status of requires_confirmation you could just call processPayment again. If it has a status of requires_payment_method you'd have to re-collect payment with collectPaymentMethod and then continue with processing
It's tough since you've been unable to reproduce, and this is also for a beta (which we don't have a lot of experience with), so I'd recommend writing into support so they can get you in touch with folks who know more about the beta