callum-issuing | Stripe Developers | Page 1

upper pagoda Mar 7, 2022, 11:45 AM

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I'd suggest pushing back on the support team to help with that

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do you have the request ID req_xxx of the failing request with that error? can try to look

brittle lance Mar 7, 2022, 11:47 AM

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Thanks @upper pagoda here is the id: req_BTT67p9HjHjRu6

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The trouble with the support team is large timezone difference so i've been dealing with this issue for several days

upper pagoda Mar 7, 2022, 11:52 AM

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I don't know much about Issuing, but looking at this I think it's just that your platform doesn't have the setting applied(the way access to features like this work is they can be enabled for API requests your own account makes, but need extra configuration on our side for it to work on API requests you make on connected accounts). So that's something that can be changed on our side.

I left a note for the person who's handling your case to look into this ASAP for you.

#callum-issuing