#St. Vincent de Paul - fees

1 messages · Page 1 of 1 (latest)

winter cobalt
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Hello. One moment

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Can you explain the exact flow for payments you're using? As well as how you are getting the donor to cover the cost?

wooden roost
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We applied for Give Lively, which is a free platform for nonprofits. We created an event to sell raffle tickets on the page give lively. Each ticket is $50.00. We add the option if the donor would like to cover the cost when they choose yes, they will have to pay a 2.25% fee and $0.30 cent processing fee. Making the total $51.43. The net should have been $50.00, however instead we were deposited 48.75 because there is a line item that says Additional Stripe Fees $1.25. I do not understand why we are being charged additional fees.

winter cobalt
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Hm gotcha. Unfortunately fee structure isn't my specialty. We mostly help developers with API integrations in this server. If you reach out to support here: https://support.stripe.com they can give you a concrete answer on this

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