#lumetic-dev - Invoices
astral turtle
Hello! Can you provide the Invoice ID so I can take a look? Also, where exactly are you seeing the "incomplete" part? In the Dashboard? If so on which page/in which section?
tulip sleet
pi_3KZeVvDfuG9JKILB42LFx03o
astral turtle
Taking a look...
When you say you "canceled an Invoice" what do you mean exactly? Was your intention to void it?
tulip sleet
yeah it was wrong
astral turtle
The Invoice associated with this payment has not been voided.
tulip sleet
what does it mean ?
astral turtle
What does what mean?
tulip sleet
So they sent the invoice.
The customer told us that they sent us wrong details.
They told me they "canceled" it.
Now there is a small percentage of the main value marked as "incomplete".
Did they canceled it wrong ?
astral turtle
Wait, the Customer (the person paying the Invoice) "canceled" the Invoice?
tulip sleet
No my supervisor in the dashboard
astral turtle
This Invoice has not been "canceled". There's no such thing as a "canceled" Invoice. These are the statuses an Invoice can be in: https://stripe.com/docs/invoicing/overview#invoice-statuses
If the Invoice is a mistake it should be voided, but that has not happened with this Invoice.
tulip sleet
Okay how can we void it
astral turtle
Can you try voiding the Invoice and see if it works as you expect?
You can void it via the API or the Dashboard. Which would you prefer?
tulip sleet
Dashboard, but i didnt see any option (the checkbox is greyed out)
astral turtle
Checkbox?
Let me have a look, hang on...
Here are the steps:
- Go to https://dashboard.stripe.com/invoices/in_1KZeVKDfuG9JKILBfy9zaqqn to view the Invoice
- Click on More and select Change Invoice status
- Select Void
- Click Update Status
astral turtle
It's shown in your screenshot.