goddas - subscription | Stripe Developers | Page 1

silver orchid Mar 4, 2022, 4:10 PM

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This comes from the previous invoice with the failed payment

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The invoice is still expected to be paid, and the subscription credit is separate from the invoice payment

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They are getting credit for the unused time on the previous plan

fluid nest Mar 4, 2022, 4:14 PM

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This is very confusing why would they get credit if payment failed and sub cancelled? Do I need adjust 'subscription credit' manually? Or how do i handle this?

silver orchid Mar 4, 2022, 4:14 PM

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How are you updating the subscription?

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If you don't want to offer credit for the existing plan, you can disable prorations:
https://stripe.com/docs/billing/subscriptions/prorations#disable-prorations

Prorations

Learn about prorations.

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(when you update the subscription to the new plan)

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Otherwise, you may want to block the change until the failed invoice is paid

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Or create a new subscription instead of re-activating a pending cancellation

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It depends on the flow you're trying to achieve

fluid nest Mar 4, 2022, 4:22 PM

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I do want to use the prorations in cases like when a user upgrades. However this is not the case where I'd think prorations would apply. Situation is quite simple: after the payment failed, subscription cancelled automatically in 3 days. This gave the customer credit of 27days (confused here). I did create a new subscription when customer re-activated, but because of the 27-day credit he was charged the much smaller amount. So what I'm trying to achieve is how to not give 'subscription credit' when a payment fails?

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billing is set to 'auto' in stripe if that makes any difference

silver orchid Mar 4, 2022, 4:28 PM

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This was not a new subscription though, right?

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Can you share the invoice id?

fluid nest Mar 4, 2022, 4:29 PM

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sec

silver orchid Mar 4, 2022, 4:29 PM

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You need to make sure you handle unpaid invoices when managing upgrades/downgrades

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ie, when handling the subscription your should inspect the latest_invoice to ensure it's paid before allow prorated credit

fluid nest Mar 4, 2022, 4:32 PM

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It was a new subscription. So the 1st subscription cancelled. Then when the user re-subbed a new subscription object was created

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in_1KZIq1BwEM1EHrL3rpA1ea7D

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in_1KHAXABwEM1EHrL3GIHlzbt4 - the original invoice that succeeded

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orig sub - sub_1KCA1ZBwEM1EHrL3WZ6kVviS
new sub - sub_1KZIq1BwEM1EHrL3A14tMmAA

silver orchid Mar 4, 2022, 4:47 PM

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Thanks, looking

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So when the previous subscription was cancelled, you explicitly oped in to prorate the credit: https://dashboard.stripe.com/logs/req_6SnV7WapJZOtKg

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Since the customer was part way through a period, the unused portion was credited

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I understand this is not what you expected, but this is how invoices work such that we expect you to collect on past failed payments

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If you do credit on cancelation, you should make sure you first check that the latest invoice was paid

#goddas - subscription