#squigqutts-support
lyric zinc
Hi there! I will try my best to help!
I was wondering if you can log into your email account at all?
lone radish
Thank you! I don't know what I did wrong. So basically I tried to login today and it has my old phone number in file. I then tried to login with my backup and then it says my email wasn't valid
I was but it sent me to the phone verification. I can't access it because that's my old number
lyric zinc
Just to confirm, you are currently having trouble accessing both the Stripe account and your email account, as they require phone verifications that is your old number?
lone radish
I'm having trouble accessing my Stripe account
Yep
Again I don't know what I'm doing wrong
I receive email alerts with that email so I don't understand
lyric zinc
I found a way you could try to retrieve your account, if you were to head to: https://support.stripe.com/questions/sign-in-to-your-stripe-account-without-a-2fa-device-and-or-backup-code
At the bottom section, there is a "account recovery form"
It will ask you for your ID and a few questions related to your account
After our support team verifies, they will provide you with guidance to retrieve your account.
(I have removed your screenshot as it contains your email, just in case, I do not want any of your sensitive information to be leaked in this public channel)
lone radish
I have tried that I just don't remember the last time I've accessed my account I just know it was last year
(valid)
Also why am I not able to acess my account with my backup code? I typed in my email correctly
lyric zinc
Sorry, I would really love to help, but as I am in the engineering team, I am not familiar with handling account related issues.
lone radish
It's ok
lyric zinc
I would recommend writing to our support team via email and let them have this on file, so they can handle accordingly
lone radish
I just got access to my account
lyric zinc
Awesome!