#carson-setup-intent

1 messages · Page 1 of 1 (latest)

stone sable
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I took a quick look at the specific setup intent, and this is something you'll need to contact support (https://support.stripe.com/contact) for - it was declined on our end, not the bank's (which is why everything looks fine from their perspective).

wintry vale
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ah interesting

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and you don't have that info yourself?

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is there a way in the future for us to tell if something got declined by stripe vs declined by the bank?

stone sable
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We don't typically handle declines in this channel (we mostly focus on technical questions), and I can't share specifics on why this particular charge was declined, but support should have all that information

wintry vale
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sounds good, thanks