#sanjeev-pi-dispute

1 messages · Page 1 of 1 (latest)

buoyant zodiac
serene yoke
#

Hi, I got that it is calculated by adding refunded amount.
But again my question is that refund was not actually made.
I authorized $100 and $80 was charged from customer.
$20 was actually not refunded to customer but it is just difference of authorization amount and captured amount.
Then why are we subtracting that $20

buoyant zodiac
#

Hey. With disputes, the original charge ($80 in this instance) is deducted from Stripe/you by the bank until resolved: https://support.stripe.com/questions/dispute-process-and-submitting-evidence

Dispute process and submitting evidence : Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

#

So you're net currently is $0-$20-$17.62

#

This is more of a question for support, anyway. It's not developer/integration related: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

serene yoke
#

Okay, Thanks a lot for your time. I appreciate.