#meisei81-connect
frank cairn
wait a sec.
I can't find the request id from the error log
Do the stripe account id works?
pseudo bone
hmmm
how are you attempting to create a session? i.e. can you share the code snippet?
frank cairn
part of the stripe request code
These are the all log with the stripe account from stripe dashboard. There's no create session api endpoint.
kind urchin
Hi @frank cairn , can you share with me your merchant ID? you can find it from the Stripe Dashboard -> Settings ->Account Details
frank cairn
you mean the stripe connect account id? acct_1KJ7tk2R37E3Z9GP
I found that this stripe account is inactive.
kind urchin
So you are creating a Checkout Session on account acct_1KJ7tk2R37E3Z9GP, am I right?
kind urchin
Got it, I can see the log here, you need to login with your platform account to see it https://dashboard.stripe.com/logs/req_38lndkTlpsqrLW
Have you enable transfers or legacy_payments in connected account acct_1KJ7tk2R37E3Z9GP ?
frank cairn
How to enable these functions?
frank cairn
the merchant do these or the platform?
kind urchin
You can also update it via API https://stripe.com/docs/api/accounts/update#update_account-capabilities
frank cairn
Do I update all the stripe connect account via api?
kind urchin
It's the platform to request the capability. However, the transfer is a basic capability that should be enabled by default. Is your connected account still active?
frank cairn
the account is inactive
kind urchin
Can you try with another active account?
frank cairn
emm...
I only have this one account.
it seems that the platform connect settings have enabled bank card payment and transfer
kind urchin
it's the connect account that needs transfer capability enabled.
frank cairn
So the platform settings is correct?
kind urchin
Yes, the root cause is not with the platform, but the connected account.
You can also use this API https://stripe.com/docs/api/accounts/object#account_object-requirements-currently_due to check the needed requirements, what information to collect and by why.
frank cairn
ok
You mean I could invoke the retrieve account detail api to get the needed requirements?
versed torrent
Hi! I'm taking over Jack Tan. Yes you could retrieve the Connected account with the API, and look into the requirements field to check what information needs to be collected.
You can also view that information in your Stripe dashboard. For your Connected account it looks like this:
frank cairn
ok. thanks a lot.