#jakel-payout
languid socket
heya @balmy jetty, some UK banks don't support debits and Stripe requires the added bank account to support debits. Perhaps can you check with the connected account user on this and if they can use a bank account that supports debits?
balmy jetty
got it, so you don't think that this is an issue with our integration, but rather with the bank account that connected account is attempting to add?
languid socket
yep, it's not an issue with your integration but with the bank account
balmy jetty
thank you for the clarification
languid socket
well to be specific, it's more that Stripe identifies that sort code as not supporting debits
if the connected account user doesn't have an alternative bank account i.e. one with a different sort code, you may want to write in to Stripe support to see what alternatives are possible
balmy jetty
got it
i found a thread that perhps you can pass the sortCode as the routingNumner?
languid socket
hmmm, okay, that's interesting, i thought you would be creating the external account using https://stripe.com/docs/api/external_account_bank_accounts/create#account_create_bank_account-external_account-routing_number
balmy jetty
We are collecting the Sort Code and the Account Number from the connected account and then creating an account token. And that account token is sent as bankAccountToken to update the stripe account
languid socket
aaah, it's just this instance that is having issues right? All other bank accounts for other connected accounts are fine?
balmy jetty
this is the first UK account that has attempted to connect their account in production
it was working fine in testing instance
languid socket
yeah, i'm fairly certain it's the sort code being identified as non-debitable then. Changing to use the routing number parameter probably wouldn't help. If it does then it's unexpected since we introduced this check for a reason.
my advice remains the same : if the connected account user doesn't have an alternative bank account i.e. one with a different sort code, you may want to write in to Stripe support to see what alternatives are possible
The reason why we introduced this check is to probably to ensure the connected accounts can be debited for negative balance. This is to your (the platform's) benefit, since the platform is liable for negative balances on the connected account.
balmy jetty
got it, thank u