#JulesR-terminal-connectivity
opaque mist
I think 1. Can I add a team member to this convo?
Need to add markatvinesos user here
languid pivot
They should be able to join the thread themselves 👍
languid pivot
I'm also not seeing any markatvinesos in this channel? If they join I can also add them
@true holly Adding you to the thread
languid pivot
I assumed that we automatically saved the wifi networks, but let me check a few things. What kind of readers are you working with?
true holly
WisePOS E
Also, when my unit lost connection yesterday and before I checked whether it was still connected to my wifi network, our engineer suggest that I might want to try opening port 4443 on my Windows computer. I wasn't able to get that configured due to my antivirus software (Norton 360) managing my firewall and the associated complications with that. Not that mine is a firewall issue as far as I know, but, we're wondering what your input is on that - is that port required? Any other firewall requirements or suggestions?
languid pivot
Interesting - yes, the 4443 port is something we need for connecting to readers (see https://support.stripe.com/questions/my-point-of-sale-application-cannot-connect-to-the-reader)
true holly
Any idea how/where that is found within the Norton 360 app interface?
languid pivot
I don't know specifically how to do it for Norton 360, but googling around may come up with some solutions
true holly
Regarding the unit disconnecting issue, is there a known issue for this unit timing out and disconnecting after a period of being idle?
languid pivot
I don't know of any specific issues like that - but since you have two readers in close proximity,is it possible for these disconnections to be tied to points when your POS has connected to your second reader (which severs the connection to the other reader)?
true holly
But I don't have two readers. I only have one reader located with me at my home office. That is the only one that I have.
languid pivot
Ah sorry about that - from the initial message I assumed you were using multiple readers
Do you have access to any other networks (like a wifi hotspot) to do some additional testing? I'm wondering if this inability to save the network is specific to your home network, or if it's a problem with the reader itself.
true holly
Yes, I was thinking about using my mobile phone as a hotspot to see if the results vary. I'll try that. Also going to reach out to Norton. Thanks.
FYI - I just connected to my phone via mobile hotspot. The unit is still only showing two bars for this new network connection, though my phone is one foot away. I'll do some testing and let you know if it looses connection again.
languid pivot
thanks for the update! and yes, let us know if you see the connection issue still
devout krakenBOT
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true holly
Hello. I have a question for you.
We are wanting to conduct a test scenario where we update a customer's credit card to a good credit card for a previously failed credit card transaction. For this, we are attempting to first create a failed transaction by using one of the listed failed cards from here, https://stripe.com/docs/testing. However, at checkout, Stripe isn't accepting the failed card (e.g., 4000000000000002) to complete the initial failed transaction, so that we can then move on to update the failed card. Given this block, how do you recommend we go about creating a failed transaction?
marsh forum
Oh hello, missed the update here. Are you still around?
You should use the "decline after attaching" card at the bottom here:
https://stripe.com/docs/testing#declined-payments
4000000000000341
You'll need to start this with a trial period to avoid an initial payment failure
Use a short trial you allow to end or force it to end after the checkout is completed using the API and trial_end=now
The payment will then fail and you can do your replacement flow
true holly
Thank you.