#vitali han - pending verification

1 messages · Page 1 of 1 (latest)

narrow pine
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Hello

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One moment

spark pelican
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hey

narrow pine
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Can you provide the account ID?

spark pelican
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acct_1KYQ4k2EsMX9TelA

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evt_1KYQSb2EsMX9TelA3LHqHpB3

narrow pine
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Are you having issues accepting payments?

spark pelican
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no i just have a socket listening to events that gives me the wrong status because of this

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my logic is if pending_verification is empty i shouldnt have it in the disabled_reason

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if this is the intended usage then i will change it on my end

narrow pine
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Yeah let me confirm this with a colleague

narrow pine
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Ok so I confirmed that this isn't normal. I'm digging further

spark pelican
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alright let me know what you find out

narrow pine
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Will do

spark pelican
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should i change it on my end in the meanwhile?

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im guessing itll take time

narrow pine
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Yes it will take some time. I am digging now though. Up to you

spark pelican
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i can wait out the weekend

gusty kernel
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@spark pelican when you get the chance can you send an email to support@stripe.com and mention that you spoke to codename_duchess on Discord? We're still doing some digging into the issue, but it may take a while and it'll be easier for us to follow up over email