vitali-Connect | Stripe Developers | Page 1

rain flint Mar 1, 2022, 8:46 AM

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Hi there, can you double check if you are looking at the correct connected account?

earnest pelican Mar 1, 2022, 9:18 AM

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yes i m

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i can see the customer when i look at the payment logs

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but i cant see him under the connected accounts dashboard

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req_EXsBqJBtLqBUGZ

random bane Mar 1, 2022, 9:24 AM

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Hi! When doing Destination Charges, then the customer object and the payment method object stays on the platform account. So it's expected that they don't appear on the connected account.

earnest pelican Mar 1, 2022, 9:25 AM

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but when viewing a payment made i dont see any details about the customer

random bane Mar 1, 2022, 9:27 AM

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Can you clarify what you are trying to do?

earnest pelican Mar 1, 2022, 9:28 AM

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i go to the account under connect

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there i see payments

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and i also see customers

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payments has rows but customers doesnt

random bane Mar 1, 2022, 9:35 AM

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And can you see the customers on your platform account?

earnest pelican Mar 1, 2022, 11:27 AM

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hey

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i cant see the customers on the platform account

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but i do see the payments

vocal veldt Mar 1, 2022, 11:28 AM

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Hey

earnest pelican Mar 1, 2022, 11:28 AM

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should i just send a screenshot?

vocal veldt Mar 1, 2022, 11:28 AM

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Let me just catch-up

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Can you share a Payment Intent ID with me where this is evident?

earnest pelican Mar 1, 2022, 11:31 AM

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vocal veldt Mar 1, 2022, 11:32 AM

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I need an ID so I can see how things are configured. That screenshot is not much use: pi_xxx

earnest pelican Mar 1, 2022, 11:34 AM

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where would i find it?

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pi_3KYBNDCU1g4y0fco0C32cYHQ

vocal veldt Mar 1, 2022, 11:41 AM

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That payment there is the transfer following the deduction of the application fee. See this diagram (below).

The actual customer detail lives on the actual Payment Intent: https://dashboard.stripe.com/payments/pi_3KYBNDCU1g4y0fco0C32cYHQ

opaque furnace Mar 1, 2022, 12:11 PM

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@vocal veldt thanks
In this screenshot I expected to see a Customer connected
acct_1KXbHv2Hv1jsXtsV
py_1KXcEB2Hv1jsXtsVrNX8pqfz

I see it both from Connect and from "view dashboard as"
Is that the intent with destination charges?

vocal veldt Mar 1, 2022, 12:14 PM

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No, that's the transfer the connected account minus the application fee

opaque furnace Mar 1, 2022, 12:21 PM

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not sure I follow

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No, this is not the intent?
No, I will not see the customer?

vocal veldt Mar 1, 2022, 12:22 PM

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That's not the original Payment Intent, no. They don't exist on the connected account (which is what you're looking at). They're on the platform

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See the URL I shared above

opaque furnace Mar 1, 2022, 12:24 PM

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Understood.
To me, it doesn't make much sense, since I want to see the customer who was charged.
And from the Connect account, I can't really see it.
But I understand this is by design

Thanks

vocal veldt Mar 1, 2022, 12:24 PM

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You can see the Customer, on the original Payment Intent

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I'm not sure why you'd look at the connected account in this instance

opaque furnace Mar 1, 2022, 12:25 PM

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Because he is the one doing the charge.

My flow is -

go to the connected account
See charges (payments) me ade
Analyze the kind of payments he made
as part of it, I expected to see which "customer" he charged

vocal veldt Mar 1, 2022, 12:29 PM

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They're not though. The platform is the one making the payment

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The behaviour you're describing is direct charges

earnest pelican Mar 1, 2022, 12:50 PM

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were in a meeting, give us half an hour

#vitali-Connect